Trusted Documentation Experts

About Us

The Technical Author is an independent organisation formed specifically to assist the Private and Public Sector with all their documentation requirements for cloud and technology transformations.

Since 2014, we have helped to transform the way technology is documented to help to deliver private sector programmes and public services.

Our team has successfully delivered documentation for major Security, Digital and Cloud technology transformation programmes currently in use by Ministry of Justice, BEIS, AXA XL, Reckitt Benckiser, HSBC, and Knight Frank.

We understand technology because we have over 20 years of hands on experience.

Our advisory, consultancy and delivery services are designed to transform your technologies documentation environment and deliver:

Improved user experience through visualising information
Reduced technical complexity
Ensure policy, standard, guideline, process and procedure compliance
Increased reliability and resilience
Automate management and support for in-house staff
Reduce IT spending
Ensure safe and smooth exit from large programmes of work.

Our Services

Years of hands-on Technical and Business experience

We ensure all documentation produced is of high quality. We specialise in Business Process re-engineering, ITIL, IT Infrastructure, Software, Cloud, Cyber-Security, Mac and Linux Hardening.

Visualised information attractively designed

This includes High and Low-Level Technical Designs, Standards, Aids, Guides, and Device Configuration to help understand a solution.

Policy, Process and Procedure.

Both technical and business (BPMN aligned) bespoke documentation created for specific groups within your organisation.

Review and Approval Automation.

Taxonomy restructuring and automating your document approval process.

Tools

End products produced in Visio, Lucidchart, PowerPoint, Word, SharePoint, Confluence, RoboHelp or MadCap Flare.

Training and Supporting staff

To produce information that is standardised, relevant, easy to find and useful.

Let's work together...

All our work is aligned to the latest NCSC (National Cyber Security Centre), NIST (National Institute of Standards and Technology), ITIL and GDS (Government Digital Service) best practice.

Contact Us